Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more.

How many bats are included? +

You get 50 bats total — glowing LED bats plus extra adhesive bats in assorted sizes.

Will they damage my walls? +

No, the peel-and-stick adhesive is removable and lifts off cleanly.

How are they powered? +

Each LED bat runs on a small battery so you can place them anywhere.

Can I reuse them? +

Yes, the bats are removable and reusable, so you can put them up year after year.

Where can we contact you? +

You can reach us through live chat or the "Contact Us" page in our menu. You can also send us a direct email for any questions.

Email: contact@steami.store

Where Is My Order? +

You'll receive a tracking number by email once your order ships. Delivery takes 5 to 10 business days, and you can Track Your Order on our website, or Contact Us for an update.

Do you offer refunds? +

Yes, we offer a 14-day money-back guarantee. Contact our support team within that window to start a return.

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