Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more.

Are these easy to apply for beginners? +

Yes. The cluster design and included tweezers make application quick and beginner-friendly.

How long do they last per wear? +

With proper application, they can last up to 1–2 weeks before needing removal.

Are they reusable? +

Yes. Grip from the root when removing and store them back in the tray for multiple uses.

What lengths are included? +

The set includes 10mm–18mm clusters so you can mix and match custom looks.

Does the kit come with glue? +

Yes. Your set includes lash clusters, bond, and tweezers so you're ready to go.

Are they cruelty-free? +

Yes. All lashes are made from soft, cruelty-free faux mink fiber.

Where can we contact you? +

You can reach us through live chat or the "Contact Us" page in our menu. You can also send us a direct email for any questions.

Email: support@jasvo.store

Where Is My Order? +

You'll receive a tracking number by email once your order ships. Delivery takes 5 to 10 business days, and you can Track Your Order on our website, or Contact Us for an update.

Do you offer refunds? +

Yes, we offer a 14-day money-back guarantee. Contact our support team within that window to start a return.

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